Knowledge is Power

Learn more about My Family Clinic on this page!

Frequently Asked Questions

We have answers for many of your questions here!

At My Family Clinic, it is our sincere desire to ensure the most efficient and effective healthcare possible.
If this section doesn't answer your question just give us a call!

I am having an emergency! What should I do?

If you are experiencing a life-threatening emergency, call 911! We specialize in managing chronic illnesses, advocating for our patients, and providing compassionate health care over your lifetime.

What does it mean to schedule a visit with a nurse practitioner?

A nurse practitioner is a highly-educated professional, who can order screenings and other tests, write prescriptions and specialist referrals, and provide expert health promotion and patient-centered care to diverse populations.

What happens to my medical records after my visit?

Your medical records are confidential and will not be released without written consent from you.

How do I get my prescriptions refilled? Do I have to visit the office?

For your convenience, refill requests for medications may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We request 48 hours to process refill requests and we are not able to process medication requests after hours.

Please remember that for certain controlled medications, appropriate care requires a patient examination before a prescription can be filled.

How long does it take to get a referral?

We request 72 hours notice for processing physician referrals, except in the case of an emergency.

What are your hours? How do I make an appointment? What do I need to bring to my office visit?

Patients are seen by appointment, Monday through Friday, 8:00 a.m. to 5:00 p.m.

In most circumstances, we can accommodate same-day appointments upon your call.
Please contact us 24 hours in advance if you need to cancel your appointment.

To provide you with the best possible care, we need the most up-to-date information about you.
Please remember to bring your insurance card and all medications you are taking.

What insurance do you accept? How do I pay for my visit?

We accept most insurance plans, including Medicare, though many plans require that you make a co-payment at the time of your visit. This amount is often printed on your insurance card.

For self-pay patients, payment is expected in full at the time of service. We accept cash, VISA and MasterCard. NO checks. Patients may contact the practice manager to discuss options for financial assistance.

If you have any questions regarding your bill, please contact our business office at (760) 342-4200.

Resources for Continued Learning

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Phone: (760) 342-4200
81709 Dr. Carreon Blvd, Suite C5,
Indio, CA 92201 USA